• Quality Assurance Manager

    Job Locations US-NY-Norwich
    Requisition ID
    Position Type
    Full Time
    Posting Type
    Posting Type
  • Company Overview

    Want a job you can feel good about? Leading to better encompasses everything we do at Kerry, it's how we've become the world's leading taste and nutrition company. Whether it's building sustainable solutions for consumers or building benefits and opportunities for employees, the main thread of the Kerry fabric is #LeadingToBetter. With focus on a sustainable future, a career with Kerry is something you can feel good about.


    Leading to better.

    Through sensory science and technology, Kerry develops and manufactures food and beverage solutions for popular brands throughout the world. In fact, you've most likely experienced Kerry in the food or beverages you've consumed in the past few days!



    Leading to better, together. 

    Together, we shape how the world views food and beverage.  Leading to better, together means we do this in a culture that nurtures agility, speed, quality and safety and we do this through:

    • Celebrating curiosity that leads to action
    • Empowering our people
    • Promoting diverse thinking
    • Investing in innovation
    • Acting on sustainability
    • Embracing our differences

    Kerry is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status or other characteristics protected by law. Kerry will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

    Description and Responsibilities

    About the Role

    Operates department in accordance with all corporate and local safety policy guidelines. Works with Production and Product Development to identify the root cause of quality issues and appropriate corrective action. Works with all Departments within the Norwich Plant to develop and continually improve Plant Systems, procedures and documentation. Provides feedback to the plant through internal audits and documentation review on the plant’s adherence to its systems and procedures.

    The position reports directly to the Functional Ingredients & Actives Quality Assurance Director. The ideal candidate should have excellent organizational skills, attention to detail, project management and interpersonal skills.

    Dynamic, self-driven and capable of working on your own initiative is a key attribute for this role.

    Key Responsibilities

    • Approves all written responses as required for customer communications (e.g. audit responses, complaint responses).
    • Reviews, approves and distributes raw material, packaging and finished product specifications.
    • Authorizes all facility changes following site change management processes.
    • Leads the effort for investigations through root cause analysis towards the development of corrective and preventive actions.
    • Performs customer specification reviews against standard product offering and process capability.
    • Develops stability data for existing products and new commercializations; including data to support packaging changes.
    • Approves the artwork and master copy for the labeling of all new and existing products.
    • Ensures the Plant systems, master documents, product documentation and products comply with the relevant Company, Customer and Regulatory cGMP requirements.
    • Provides feedback to Production on the quality of products produced through the issuance of Quality Alerts and Discrepancy reports.
    • Works with Production, Logistics and Product Development on new product transfer into the Norwich Plant.
    • Responsible for the Food Defence and Crisis Management Plan.
    • Responsible for ensuring and promoting operational safety, environmental protection and employee health/industrial hygiene within all Departments to comply with federal, state, local and Company rules and regulations.
    • Responsible for providing monthly facility training on relevant quality topics.
    • Responsible for interviewing, selecting, training, evaluating and disciplining employees.
    • Responsible for advancing the development of employees for the succession plan.
    • Lead a team of quality assurance and quality control leaders to ensure products are manufactured according to policy and in compliance with regulations and customer requirements.
    • Development and execution against a defined quality improvement plan organized by priority



    • 5+ years practical experience in pharmaceuticals, excipient, cosmetic, or dietary supplement quality assurance.
    • 5+ Years managerial experience within functional areas in quality assurance
    • Experience in the food industry along with pharmaceuticals is a huge plus as well.


    Key competencies:

    • Working knowledge of GMP, Microbiology, GLP, Hygiene controls, Validation and HACCP principals.
    • Competencies in IT based applications such as LIMS, SAP etc.
    • Ability to evaluate pharmaceutical ingredient manufacturing against established regulations.
    • Effectively train essential plant employees in excipient principles and ISO initiatives.
    • Drive continuous improvement
    • Affect change through direct and indirect leadership
    • Write SOPs and work instructions
    • Effectively work with production team and other members of quality team to develop and maintain a robust and effective quality management system
    • Possess excellent written and verbal skills and be proficient at Word, Excel, PowerPoint



    • BS degree in science related field required.


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