Customer Service Equipment Technician

Job Locations US-MA-Walpole
Requisition ID
Position Type
Full Time
Posting Type

Company Overview

Want a job you can feel good about? Leading to better encompasses everything we do at Kerry, it's how we've become the world's leading taste and nutrition company. Whether it's building sustainable solutions for consumers or building benefits and opportunities for employees, the main thread of the Kerry fabric is #LeadingToBetter. With focus on a sustainable future, a career with Kerry is something you can feel good about.


Leading to better.

Through sensory science and technology, Kerry develops and manufactures food and beverage solutions for popular brands throughout the world. In fact, you've most likely experienced Kerry in the food or beverages you've consumed in the past few days!


Leading to better, together. 

Together, we shape how the world views food and beverage.  Leading to better, together means we do this in a culture that nurtures agility, speed, quality and safety and we do this through:

  • Celebrating curiosity that leads to action
  • Empowering our people
  • Promoting diverse thinking
  • Investing in innovation
  • Acting on sustainability
  • Embracing our differences

Kerry is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status or other characteristics protected by law. Kerry will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

Description and Responsibilities

We are seeking a dynamic customer service professional to join our team in Walpole, Massachusetts.  The Customer Service Coordinator will be responsible for handling incoming customer calls relating to equipment issues and will troubleshoot and provide equipment repair assistance for all beverage equipment.


This position will also be responsible for dispatching service orders to field personnel, processing equipment parts and service item orders, retrieving voicemails and e-mails, generating service notifications and processing service orders in SAP, generating return authorizations and handling returns and replacements of equipment and parts, and reconciling equipment with the inventory department. 


Occastional Saturday hours will be required.




  • High school diploma or equivalent required
  • Three years of previous customer service experience, preferred
  • Mechanical aptitude, preferred
  • Strong organization, interpersonal and communication skills, both written and oral as well as a pleasant voice/telephone manner
  • Strong computer skills including knowledge of Microsoft Office suite of products or similar programs. SAP experience a plus
  • Bilingual; English & Spanish, preferred
  • Ability to handle multiple priorities, be detailed-oriented and work in a fast paced environment



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